Billing costs that change every month make planning hard, especially when the surprise charges come from your billing company. Medcor bills in your OCHIN Epic system for a fee tied to what we collect, agreed up front, and works to get your claims and wrap payments paid.
Where Billing Costs And Revenue Slip
- 1Check-In
- Claim
- 2Payment And Wrap
- 3Billing Invoice
Eligibility Errors At Check-In
A wrong plan or a missed eligibility check at the front desk becomes a denial weeks later, and it keeps happening until someone fixes the intake step.
Wrap Rules That Drift After Upgrades
Claims only go out right when the PPS, wrap and sliding fee rules in Epic match how your health center is paid, and those rules need checking after every upgrade.
Fees That Weren't In The Budget
Setup charges, report fees and per-claim add-ons can turn a billing contract into a monthly surprise for your finance team.
One fee, based on what we collect, agreed before we start.
How Medcor Works In OCHIN Epic
We work in the Epic system your health center already uses, so your providers and front desk keep the screens they know. Medcor has set up billing workflows in Epic for several health centers, including the rule engines for wrap payments and sliding fee discounts, which we build with your finance and IT leads.
When Epic is upgraded, our staff go through the training and pass on anything that changes billing. Every denied or unpaid claim gets reviewed, denial trends are tracked, and the appeals that need to be filed get filed, with a monthly summary of what is causing them. If enrollment is part of the problem, our credentialing team works alongside billing, and our FQHC billing page covers the rest of what we do for health centers.
What You Pay For
Our fee for full revenue cycle management is a percentage of the revenue we collect each month, so it moves with your collections instead of with a list of add-ons. Anything outside the agreement, such as a custom report your EHR can’t produce, is agreed with you before the work starts, so it never shows up as a surprise on an invoice.
The Support Your Team Gets
Billing support should feel like part of your own staff. Here is what working with Medcor includes, on top of the claims work itself.
A Dedicated Team With A Supervisor And Lead
Your health center gets its own Medcor team, led by a supervisor and a lead who learn your payers, your sites and your history.
A Month-End Report Card
Each month you get your KPIs against benchmarks, with the analysis behind them and a plan for anything that slipped.
Service Hours That Match Your Clinics
Our team works the same hours your health center is open, so billing questions get answered while your clinics are running.
Front Desk And Provider Training
We train your front desk on eligibility and registration in OCHIN Epic, and we give providers coding feedback as trends show up.
A Patient Billing Line Answered By Medcor
Patients call a toll-free line staffed by our team, and we handle their billing questions the way your own staff would.
HRSA Site Visit And UDS Support
We answer revenue cycle questions during HRSA operational site visits and pull the billing data your UDS tables need.
How Switching To Medcor Works
Most health centers go live with Medcor in about 90 days. We hold weekly implementation meetings with your team while we set up billing workflows in OCHIN Epic, train your staff and plan the handoff, so collections keep moving during the transition.
- Before Kickoff
Billing Assessment
We review how your billing runs today, including payers, programs and aged accounts.
- About 90 Days
Kickoff And Setup
Weekly implementation meetings while we train your staff and set up billing workflows in OCHIN Epic.
- At Go-Live
Go-Live Support
Daily check-ins with your team for the first one to two weeks after go-live.
- Month One And Beyond
Ongoing Reviews
An onboarding review at one month, then monthly check-ins and quarterly reviews.
See What Billing Would Cost You With Medcor
Bring last month’s billing invoice and your top denial reasons to a 30-minute call, and we’ll walk through what would change.
Frequently Asked Questions
Can Medcor Bill For Us If We Use OCHIN Epic?
Yes. Medcor works inside the EHR your health center already uses, including OCHIN Epic, with the access your team sets up for us. Your providers and front desk keep working in the same system.
How Is Medcor's Fee Structured?
Full revenue cycle management is billed as a percentage of the revenue we collect for you each month. Anything outside the agreement, such as a custom report your EHR can’t produce, is agreed with you in advance.
How Long Does It Take To Switch Billing Partners?
Most health centers go live in about 90 days. We meet weekly during implementation, and after go-live our team checks in daily for the first one to two weeks.
Can Medcor Handle Wrap Payments And Sliding Fee Discounts In Epic?
Yes. We build the rules for wrap payments and sliding fee discounts with your finance and IT leads, and we support the data for your Medicare cost report and UDS tables.
Who Will We Work With Day To Day?
A dedicated Medcor team with a supervisor and a lead, working the same hours your health center is open, plus a toll-free line your patients can call with billing questions.
What Do We Get Each Month?
A month-end report card with your KPIs against benchmarks, the analysis behind them, and a meeting with our team to go through it and agree on next steps.
Using a different EHR? See our eClinicalWorks billing and NextGen billing pages.
OCHIN and Epic are trademarks of their respective owners. The Medcor Group is not affiliated with or endorsed by them.