eClinicalWorks sells its own billing service, and plenty of billing companies work in eCW. Few bill for health centers every day and also hold eCW superuser designation. The Medcor Group has spent over 20 years in FQHC, CHC and rural health billing, so PPS rates, wrap payments and sliding fee discounts are our core work.
Where Revenue Slips In eClinicalWorks
- Patient Visit
- 1Encounter
- 2Claim
- 3Payment And Wrap
Encounters Stuck In The Error Queue
Every day an encounter waits on a coding or registration fix is another day that visit isn't paid.
The Same Denial Every Week
When a denial comes from the setup, reworking each claim doesn't stop it, and the next batch comes back the same way.
Wrap Payments That Never Post
If the wrap and sliding fee rules in eCW don't match how your health center is paid, the gap between your PPS rate and what managed care pays turns into lost revenue.
Over 20 years of FQHC and rural health billing, working inside your eCW system.
How Medcor Works In eClinicalWorks
Our superusers work directly in your eCW system, building and checking the rules for PPS, wrap payments and sliding fee discounts with your finance and IT leads. Encounter errors we can fix are turned around within 48 hours, and anything that needs a provider goes back to your clinic with a clear note on what to change.
Because superuser access lets us work in the setup itself, a denial that traces back to a mapping or rule gets fixed at the cause instead of claim by claim. When eCW releases an update, our staff take the training and pass on anything that affects billing. If enrollment is behind some of your denials, our credentialing team works alongside billing, and our FQHC billing page covers the rest of what we do for health centers.
The Support Your Team Gets
Billing support should feel like part of your own staff. Here is what working with Medcor includes, on top of the claims work itself.
A Dedicated Team With A Supervisor And Lead
Your health center gets its own Medcor team, led by a supervisor and a lead who learn your payers, your sites and your history.
A Month-End Report Card
Each month you get your KPIs against benchmarks, with the analysis behind them and a plan for anything that slipped.
Service Hours That Match Your Clinics
Our team works the same hours your health center is open, so billing questions get answered while your clinics are running.
Front Desk And Provider Training
We train your front desk on eligibility and registration in eClinicalWorks, and we give providers coding feedback as trends show up.
A Patient Billing Line Answered By Medcor
Patients call a toll-free line staffed by our team, and we handle their billing questions the way your own staff would.
HRSA Site Visit And UDS Support
We answer revenue cycle questions during HRSA operational site visits and pull the billing data your UDS tables need.
How Switching To Medcor Works
Most health centers go live with Medcor in about 90 days. We hold weekly implementation meetings with your team while we set up billing workflows in eClinicalWorks, train your staff and plan the handoff, so collections keep moving during the transition.
- Before Kickoff
Billing Assessment
We review how your billing runs today, including payers, programs and aged accounts.
- About 90 Days
Kickoff And Setup
Weekly implementation meetings while we train your staff and set up billing workflows in eClinicalWorks.
- At Go-Live
Go-Live Support
Daily check-ins with your team for the first one to two weeks after go-live.
- Month One And Beyond
Ongoing Reviews
An onboarding review at one month, then monthly check-ins and quarterly reviews.
Find Out What Your eCW Setup Is Costing You
Bring your top denial reasons and your A/R over 90 days to a 30-minute call, and we’ll tell you where we’d look first.
Frequently Asked Questions
Can Medcor Take Over Billing From Our Current Billing Company?
Yes. We plan the handoff with your team over about 90 days, set up workflows in eCW and train your staff before go-live, so collections keep moving during the transition.
What Does eClinicalWorks Superuser Designation Mean For Us?
It means our team can work in the setup itself, the rules and mappings behind your claims, rather than only working claims after they deny. When a denial traces back to a setting, we fix the cause.
How Quickly Are Encounter Errors Fixed?
Encounter errors Medcor can fix are turned around within 48 hours. Errors that need a provider go back to your clinic with what needs to change, and we work them together for submission.
Do Our Providers Have To Change Anything?
No. Medcor bills inside your existing eClinicalWorks system, so your providers and front desk keep the workflows they know.
Can Medcor Handle PPS And Wrap Payments In eCW?
Yes. We build and maintain the rules for PPS, wrap payments and sliding fee discounts with your finance and IT leads, and we support the data for your Medicare cost report and UDS tables.
Who Will We Work With Day To Day?
A dedicated Medcor team with a supervisor and a lead, working the same hours your health center is open, plus a toll-free line your patients can call with billing questions.
Using a different EHR? See our OCHIN Epic billing and NextGen billing pages.
eClinicalWorks is a trademark of its owner. The Medcor Group is not affiliated with or endorsed by eClinicalWorks.